We are an Independent Insurance Broker, based in Kingston Surrey, with expertise in insuring business commercial risks and private individuals, their families and homes.

Our aim is to provide a first class service, however if you wish to register a complaint, please contact us by writing to:

Sajid Masood
Safeway Insurance Ltd
Unit 6 Endeavour House
2 Cambridge Road
Kingston, Upon-Thames

Email: sajid.masood@safewayinsurance.co.uk Tel: 0208 004 2020

Our promise to you

We will aim to resolve your complaint within ten business days.
If this is not possible:

  • We will promptly acknowledge all complaints.
  • All complaints will be investigated diligently and impartially.
  • We will respond formally to your complaint as soon as possible.
  • We will keep you informed of the progress of the investigation.

If you are not satisfied with our response, or we have not completed our investigation after eight weeks, we will inform you of your right to take the complaint to:

The Financial Ombudsman Service,
Exchange Tower,
Harbour Exchange Square,
E14 9SR.

Tel: 0800 0 234 567

this complaints procedure does not affect your right to take legal proceedings.
the financial ombudsman service is an independent service in the uk for settling disputes between consumers and businesses providing financial services. you can find more information on the financial ombudsman service at http://www.financial-ombudsman.org.uk